Naga Velagala

Director of Product Management- Omni Channel Post Purchase & Re-engagement  -  Lowe's Companies

"Meeting the Customer Where They Are"- New Age Customer Centric Commerce Ecosystem

The accelerated adoption of technology led by mobile revolution and new channels of engagement across the customers segments expanded the commerce ecosystem beyond the traditional ecommerce, brick & mortar and amazon opening up new opportunities and challenges. We will touch broadly on the impact of this shift on direct to consumer business and also technology needs/ demands to be relevant in this quickly evolving ecosystem


Schedule

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