Return to Blog Page

Carrier Performance During Peak Season

Carrier performance is especially important during the peak season as it can have a direct impact on your business. If carriers are not performing up to par, it can lead to delayed or lost shipments, which can in turn frustrate customers and cause them to take their business elsewhere. To avoid such problems during the much-anticipated holiday period, it is crucial for e-commerce retailers to partner with a reliable and experienced courier company. They will be able to manage your shipments efficiently and ensure that they are delivered on time.

With this in mind, our media partner Parcel Monitor has examined the performance of the top 5 couriers in North America during peak season last year. Key findings of the report include:

  • 4 out of 5 carriers in North America witnessed a more than 80% rise in parcel volumes last peak season.

  • During the period 2017-2022, the US Couriers & Local Delivery Services industry grew by 6.9% on average annually.

  • North American couriers saw a greater number of carrier-related issues over the peak season in 2021.

For the full analysis, download the report here.