Make it easy for people to shop online and oh, they will... then returns will be 25-35% of sales vs. 8-9% in actual stores.
About Thomas Maher
Tom Maher joined Dell in 1998 and is the Senior Vice President for Global Service Parts. Mr. Maher is responsible for service parts life cycle support in 160+ countries where his team manages over 1000 parts depots. Mr. Maher’s global responsibilities include: planning, procurement, distribution, custom services, returns, test, repair, inventory management, supplier management and parts disposal. Mr. Maher’s organization supports all Dell Technologies hardware service offerings for each of Dell Technologies Business Units and Lines of Business. Mr. Maher’s organization provides support for customer offerings ranging from: Mail in Repiar, Next Business Day Onsite Parts Supportnand a variety of Same Business Day solutions.
Prior to joining Dell Mr. Maher was with Vanstar where he held various positions in after market service parts support. Tom is an active member of the Reverse Logistics Association, and Council of Supply Chain Professionals. Mr. Maher sits on Arizona State’s Supply Executive Consortium the Advisory Board for the Reverse Logistics Association and The Center for Applied Research and Innovation in Supply Chain-Africa, (CARISCA,) Advisory Board.
Tom holds a B.A. degree from Villanova University.