Mark Brohan

Vice President, B2B & Market Research Development - Digital Commerce 360

Turn One-Time Buyers Into Loyal Digital Customers

As businesses ramp up for even more digital commerce, spurred by changes in buyer behavior due to the pandemic, they seek answers to an array of challenges. Among them: finding new growth opportunities online in a post-pandemic world, building and executing an ecommerce strategy and technology infrastructure that gives demanding business buyers the online user experience they desire, and overcoming internal obstacles standing in the way of success online. How can private-label merchants turn digitally driven one-time buyers into loyal repeat omnichannel customers? This session looks at the trends, data and analysis that answers the questions around digital buyer behavior and user experience.

About Mark Brohan

Mark Brohan is the Vice President, B2B and Market Research Development at Digital Commerce 360, covering B2B ecommerce trend. Prior to his current role, Mark was vice president of research for Digital Commerce 360 and editor of Internet Retailer’s Top 500 Guide, Top500Guide.com and related research publications. Mark’s previous experience includes leading new print and web product business development for Faulkner & Gray. Among his positions were web publisher and editorial director for DM Review magazine and its two websites: DMReview.com and dataWarehouse.com. He was also the founding editor of various Faulkner & Gray technology magazines, including Internet Retailer. Mark earned a bachelor’s degree in secondary education and history from Western Michigan University and a master’s in journalism and public affairs from the American University.