Customers are less inclined to give 5-star reviews these days - you have to earn them! Our customer service roadmap covers the key areas you need to focus on so you can earn great reviews. We’ll also cover some tips to turn returns into raving fans as well as dropping your return rates and a few other areas to help you manage your customers.
About Greg Reynolds
Greg and his partner have been selling on Amazon since 2015. They got busy, outsourced offshore but had to take it back when some well-intentioned customer responses resulted in low star reviews and falling sales. They found local help, built back and a chance conversation with a very large seller in mid-2017 resulted in launching ZonSupport.
If English is not your first language, then it’s unlikely you will pick up on the subtleties that can make the difference between replying with empathy and understanding vs simply getting it wrong. Most customers get in contact over a problem so you need problem-solvers, not template copy-pasters!
Their team are all native English speakers based in the US. They will manage your customer messages, complaints, replacements, returns & refunds as well as reply to low star product reviews, monitor your seller feedback, chase hijackers, and more.