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UNITED KINGDOM | 9 & 10 JUNE 2021 ExCeL LONDON
LAS VEGAS | 1 & 2 SEPT 2021 SOUTH HALL LVCC USA
EUROPE | 13 & 14 OCT 2021 MESSE FRANKFURT
NEW YORK | 30 SEPT & 1 OCT 2021 JAVITS CENTER
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Keynote Speaker
Andrew Busby: Speaking at the White Label World Expo USA

Andrew Busby

Founder - SafePrem Solutions


Post-Pandemic Consumerism: Will We Ever Return to Normal?

This keynote examines the profound changes in retail and consumer behavior which have happened almost overnight as a direct result of the Covid-19 pandemic.

And much as the nature of consumerism has been permanently altered by the advent of the internet so has it also been by the pandemic. This session will highlight five key trends to look out for in a post-pandemic world.

1. What does working from home actually mean for retail?
2. Our love affair with online and why it will kill our communities
3. Why Covid will be the saviour of stores
4. The great digital levelling up
5. The most important new metric in retail: how is my customer feeling?

About Andrew Busby

Retail writer, former Forbes contributor, IBM Futurist and author of the book ‘Harry Was Right All
Along’, Andrew is the founder of Retail Reflections and is one of the most high-profile figures in
retail – regularly featuring in the top 20 lists of global retail influencers.

He is also co-founder of SafePrem Solutions, the world’s first independent directory of Covid safe
solutions.

Andrew is constantly in demand for both writing and speaking and is regularly quoted in the media -
on TV, radio and in the national press.

In a retail career spanning over 20 years, Andrew held senior positions at Kingfisher and Superdrug.
In addition to writing his own retail blog, Andrew is a member of the IORMA Advisory Board, a
member of REAN, Advisory Board member at Retail Week, Founder of the Retail Advisory Board and
is also editor at large for Retail Technology magazine.