Posted: November 5th, 2019
Do you have a brand but not so sure how to get it out there to the online market? We’ve collected some vital tips to help you carve out your spot in the e-commerce world and have your brand become a sensation for consumers.
Take out the notepad and be sure to remember the advice that really sticks to you (as they could be the idea you were looking for this whole time). You won’t be quizzed on this material, but I’ve heard somewhere that writing down information drastically improves retention rate. Let’s begin!
Build Your Brand’s Style
Choose what you want your brand to be associated with and stick with it. Inconsistency in your brand’s mood and feeling with the consumer will only serve to confuse them and drive them away to the competition. Even something as simple as a defined color scheme works to build the foundation of how consumers identify and experience your brand.
If you already have a defined brand style but don’t like it, it’s time for rebranding! Relaunch your brand as something new and exciting to draw in your existing customers and bring in new ones.
Why not implement a vision statement into your brand?
Like a mission statement, it gives your brand the opportunity to display itself to the world, but unlike a mission statement, the vision statement offers a description of what your brand’s end goal when it is realized. It’s like a “Where do you see yourself in 5 years?” question for the brand. Here’s a brief example to get you familiar with how the two statements may differ:
- Company Name
The Magical Unicorn Company
- Mission Statement
The mission of The Magical Unicorn Company is to provide high quality unicorns to the community and spread unicorn awareness.
- Vision Statement
The vision of The Magical Unicorn Company is to have made the community a happier place and be globally recognized as a pioneer in high quality unicorn services.
Makes sense now? Not only does a vision statement give your brand some extra content and flair for the consumer, but it also gives you a target to aim for in your brand. If our explanation didn’t get the gears turning, there’s plenty of other examples you can find online that may be a better fit for what your brand can use for its mission and vision statements.
This is just one of many ways you can build your brand’s style. Just remember to stick with it once you’ve established it. Again, consistency in branding is more than important; it can be life or death for your business.
Form A Relationship With Your Customers
This type of advice works well for any business or brand looking to get a reliable consumer base, but this tip is especially important when dealing with an e-commerce setting because, hey, you aren’t able to see your customers day-in and day-out. Everything is handled through a screen. So how do you form a relationship with your customer when you aren’t able to give a hearty handshake?
1. Produce online content
A key aspect of online business is that your customers are no longer merely a person who walks into a shop to buy and leave. They are browsing around a communication superhighway, looking for what they want. And sometimes what they want isn’t to simply buy things but to read, watch, and listen. They’re both a customer and an audience. Creating a blog, even a small one, or making videos online will give your customers the media intake they can observe on their downtime and show that your brand is more than just a product.
2. Be active in online discussion
Getting engaged in online discussion is another key aspect of utilizing e-commerce. Find some industry related forums or be active on social media, offering helpful opinions and information that shows you are a reliable authority in your industry. And hey, you might just find someone who can give you some advice to help you along your branding journey.
3. Follow the examples of your industry giants
You’re likely not the first brand in your industry to get involved in e-commerce. If you are, more power to you! But if you are just getting started, take note of industry leaders and see what they did right. From incorporating influencer marketing to utilizing a market innovation, an industry leader knows what works and what doesn’t. Follow their online presence and incorporate some of their tactics into your e-commerce strategy. Something as simple as following them on Instagram or Facebook can give you the information you’re looking to find.
Quality, Story, and A Step Further
Another piece of all-encompassing business advice is to sell high quality products. Just like forming a relationship with your customer, being able to provide a high quality good or service is key to creating a reliable consumer base for your brand. And it becomes even more important when customers are limited by the screen when buying. If your brand can give them reliable products or services, they will be more likely to go right back to your brand and purchase more of what they need rather than take the risk of trying a competitor that they have no established purchasing history.
That’s not all. In order to maintain brand loyalty and even expand it, you’ll need to show that you’re more than just a brand. There’s a person, or a group of people, working behind that image, and you can show it to the world. Displaying your values, your purpose, and your desired impact on the world can develop a deep emotional connection between your brand and your consumers. An origin story about your humble beginnings or an inspirational video about how your brand wants to help the world are just some of the examples to follow. Media content is deeply connected with emotions, and you want to be able to give your brand an emotional connection to its consumers.
And if you want to show that your story is authentic, take it a step further. Be sure to get involved in the bigger picture and show your brand stands for something more than just buying and selling. Teaming up with a charity or a cause can show your consumers that you are living up to those dreams of impacting the world, and this builds quality in your story and your authenticity.
Start From Step One and Adapt
With all this in mind, where do you begin? Well, to put it simply you start from the vision you want your brand to achieve and build from there. Figure out what you want your brand to be remembered for when consumers think about it, and work to fulfill that vision. Once you follow through on your work, be adaptable. Not everything will work on the first attempt, so be prepared to learn from any mistakes made along the way.
But to minimize the necessity to adapt, I want to leave you with some old advice about building that I think will help you get the right mindset when building up your brand’s e-commerce presence:
If you want more information on how to get your e-commerce brand to stand out, check out these sources we’ve used to help build this article: