Hive’s Tracking & Returns Portal ensures your customers stay informed and empowered after purchase—turning routine updates and returns into memorable, trust-building experiences. Designed to reduce support headaches and increase loyalty, this solution covers the entire post-purchase journey. Key Benefits 1. Live tracking to cut “Where is my order?” (WISMO) inquiries Keep customers updated across more than 10 high-impact touchpoints—emails (with an 89% open rate), widgets, and even Klaviyo flows—reducing WISMO queries by up to 70%. 2. Self-serve, brand-aligned returns portal Customers can initiate returns on their own, saving your support team approximately 15 minutes per return. Plus, you can customize rules, branding, and communication to maintain a consistent experience. 3. Analytics, insights, and real-time visibility Gain visibility into return reasons and behavior through integrated dashboards and workflows. This helps you understand what’s working—and what’s not—and improve consistently over time. 4. Upsell opportunities baked into every step From personalized product suggestions to branded campaigns and social links, the portal nudges customers toward repeat purchases—boosting reorder rates by up to 32%. 5. Fully brandable portal experience Fonts, visuals, messaging—it all looks like you. Hive lets you fully customize the customer portal, reinforcing your brand at every post-purchase interaction