Customer Service
)
We offer a comprehensive customer sevice management solution, for communications received via all major contact channels:
- Telephony
- Live Chat
- Social Media
- Review Sites
- Letters
As the first point of 'customer-facing' contact for your customers, first impressions count and our staff fully appreciate that they are representing our client and therefore the importance of engagement, empathy, and being courteous, helpful, enthusiastic and professional at all times.
Our staff are trained to a high standard and also empowered to make their own decisions in order to deliver the best possible service.
https://www.westquay.com/customertestimonials