From Data to Loyalty: Creating Personalized Customer Experiences in Luxury Retail

Sept 30, 2026
White & Private Label Keynote Theater
This session explores how luxury brands can elevate customer retention through sophisticated CRM and lifecycle marketing strategies. It will cover how to design personalized, data-driven journeys across email and SMS, enhance client relationships, and drive long-term value. Attendees will gain actionable insights on creating seamless, high-impact experiences that reflect the expectations of today’s luxury consumer.
Speakers
Nour Semaan
Nour Semaan, Marketing Automation Manager - Holt Renfrew